Privacy Policy

1. Introduction

Stiltner Landscapes ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our website or services.

2. Information We Collect

2.1 Information You Provide to Us

We collect information that you voluntarily provide when you:

• Contact us via email, phone, or online forms
• Request service estimates or consultations
• Schedule services or maintenance programs
• Provide feedback or testimonials
• Sign service agreements or contracts

This information may include:

• Name and contact information (email, phone number, mailing address)
• Property address and details
• Service preferences and requirements
• Payment information (processed securely through third-party payment processors)
• Communication history and preferences

2.2 Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system and device information
• Pages visited and time spent on our website
• Referring website addresses
• Clickstream data and usage patterns

We collect this information through cookies and similar tracking technologies. You can control cookies through your browser settings.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Service Delivery: Providing landscape design, installation, maintenance, and related services
• Communication: Responding to inquiries, scheduling appointments, and sending service reminders
• Business Operations: Processing payments, maintaining records, and managing customer relationships
• Improvement: Analyzing usage patterns to improve our website and services
• Marketing: Sending promotional materials about our services (with your consent, where required)
• Legal Compliance: Fulfilling legal obligations and enforcing our terms and agreements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist with website hosting, payment processing, or business operations (subject to confidentiality agreements)
• Legal Requirements: When required by law, court order, or government regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to affected users)
• Protection of Rights: To protect our rights, property, safety, or that of our customers or others

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure socket layer (SSL) encryption for data transmission
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure storage and backup systems

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to processing of your information for certain purposes
• Portability: Request transfer of your information to another service provider
• Opt-Out: Unsubscribe from marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website functionality and performance
• Provide relevant content and advertising

You can control cookie preferences through your browser settings. Please note that disabling cookies may limit certain features of our website.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately so we can delete it.

10. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notification to registered users (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

13. GDPR Compliance (For European Users)

If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• We process your data based on legitimate business interests or your consent
• You have the right to lodge a complaint with a supervisory authority
• You can withdraw consent at any time (where processing is based on consent)
• You have the right to data portability and the right to be forgotten

For GDPR-related inquiries, please contact us using the information above.